Here are a list of the most frequently asked questions

Do you need a licence to use the HLQ?

All users of the HLQ must register with Deakin University.

To obtain a license please complete a registration form and email to hlq@deakin.edu.au.

What languages is the HLQ available in?

  • Afrikaans
  • Arabic
  • Chinese
  • Czech
  • English
  • French Canadian
  • German
  • Greek
  • Indonesian
  • Italian
  • Slovak
  • Somali
  • Spanish
  • Vietnamese

Can the HLQ be translated to new languages?

Yes. A process for undertaking translations has been established, and those seeking the HLQ in a language not currently available are encouraged to make contact to discuss options. Organisations can obtain a translation licence and undertake a translation themselves, following the established protocol. Alternatively, organisations can fund a translation that will be undertaken by the Ophelia team.

How long does it take a respondent to complete the HLQ?

Administration time varies depending on literacy skills: paper-based self report (7 to 30 minutes); oral administration by telephone or face-to-face (20 to 45 minutes).

How do I score the HLQ once I have collected data?

A score is derived for each of the nine HLQ scales. These scale scores are the average of the responses provided to items within the scale. A pack with the HLQ, SPSS syntax, help sheet and Excel data entry template is provided to HLQ users when they register and obtain a licence. This includes some guidance about how to manage any missing data.

Where can I find out more about the HLQ?

Please read the following paper for further information about the development of the HLQ: The grounded psychometric development and initial validation of the Health Literacy Questionnaire (HLQ). Richard H Osborne, Roy W Batterham, Gerald R Elsworth, Melanie Hawkins and Rachelle Buchbinder http://www.biomedcentral.com/1471-2458/13/658

If you have further questions, please contact us.

Where can I find out more about The Ophelia Approach?

Please read the following paper for further information about the Ophelia process: The Optimising Health Literacy (Ophelia) process: study protocol for using health literacy profiling and community engagement to create and implement health reform. Roy W Batterham, Rachelle Buchbinder, Alison Beauchamp, Sarity Dodson, Gerald R Elsworth and Richard H Osborne. http://www.biomedcentral.com/1471-2458/14/694

If you have further questions, please contact us.

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