Health literacy for health service improvement and community development

Health Literacy Masterclass 13-15 February 2019 Deakin Downtown, Melbourne

A three-day intensive masterclass for managers, executives, health professionals, health planners, policy makers, researchers, and those active in health promotion and community services.


Using the latest health literacy research and practices, this masterclass will demonstrate how to develop fit-for-purpose interventions to reduce inequalities in health service access and engagement. The masterclass will introduce the Ophelia process (Optimising HEalth LIterAcy and Access), a structured process for identifying and responding to health literacy needs by co-designing locally relevant interventions.

Measurement of health literacy will also be presented, including the widely used Health Literacy Questionnaire (HLQ) and its use in needs assessment, evaluation, and quality improvement.


Key outcomes include:

• Understanding the scope and determinants of health literacy

• Designing your own health literacy intervention

• The role of health literacy in health inequality

• Using the Health Literacy Questionnaire (HLQ) to identify diverse health literacy challenges

• Applying the Ophelia process in your setting – implementation and evaluation of interventions

• Participatory and place-based approaches to health literacy (organisational and community)

• International perspectives in health literacy policy and practice


Wednesday 13th – Friday 15th February 2019

Deakin Downtown

Level 12, Tower 2

727 Collins Street

Melbourne VIC 3008


Registration is $1,250 plus GST which includes all learning materials, morning, afternoon tea and lunch. (Early-bird rate of $1,000 plus GST until 5pm Sunday 13th January 2019)


Register here:


Please contact Kerrie Paulger at for group registrations.


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